Privacy Policy

DHF Electrical Service's Privacy Policy

Who we are

We are DHF Electrical Services Ltd and we can be contacted as follows:

20 Cedar Close, Iver Heath, Buckinghamshire, SL0 0QX

Telephone number: 07384 641539

Our legal grounds for handling your personal data

The UK’s data protection laws allow us to use your personal data provided we have a lawful basis to do so. This includes sharing it in certain circumstances, as described below.

We consider we have the following reasons (legal bases) to use your personal data:

• Performance of contract with you: we need to use your personal data to be able to successfully legally contract with you.

• Compliance with our legal obligations: we need to use your personal data so as to comply with certain legislation.

• Legitimate interests: these are our business and commercial reasons for using your data, which we have balanced against your interests. We have certain legitimate interests in using your data which are not outweighed by your interests, fundamental rights or freedoms. These legitimate interests are to help us identify and deliver the best possible service(s) to yourselves.

• Your consent: we may also use your data when you consent to it. You can withdraw this consent at any time, in which case we will cease to use it, unless we have a right and a need to continue processing it for one of the other reasons set out above.

What personal data is collected about you and how we collect it

We may collect data about you from the following sources:

Data provided by you:

• When you apply for our products and services and throughout the course of our dealings: for example, your name, postal address, your email address, your IP address, telephone numbers and bank account details.

• When you talk to us: for example on the phone, or in person including call recordings and voice messages. We may monitor or record calls with you to check we have carried out your instructions, to resolve queries or disputes, to improve the quality of our service.

• In writing: for example letters, emails, texts and other electronic communications.

• Online: for example when you use our website.

• In any surveys etc.

Data we collect when you use our services:

• Transaction data: for example what sort of products you are selecting, business type and geographical location

• Payment data: for example, the amount, origin, frequency, history and method of your payments

• Usage and profile data: for example, the profile you create to use our website and how you use it. We gather this data from the devices you use, using cookies and other software

Data provided by third parties:

• Data from persons that introduce you to us: for example product suppliers, construction companies or other third parties

• Data from credit reference agencies, most likely to be Creditsafe

• Publicly available information: for example, from the land registry, companies house, the electoral register, other information available online or in the media, including social media

• Data from your representatives where relevant: for example your legal and financial advisers such as lawyers and accountants

• Data from your employers.

From time to time, we may contact you to ask for your consent to use your personal data for other purposes. Your personal data may also be used for other purposes where required or permitted by law.

When we process your personal data, we do so on the basis that we have a legitimate interest to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services. We may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

From time to time we may provide your information to our partners, third parties and customer service agencies for research and analysis purposes so that we can monitor and improve the services (or as the case may be) we provide. We may contact you by post, e-mail or telephone (or as required) to ask you for your feedback and comments on our services (or as the case may be).

From time to time we may also contact you about our other goods or services that may be of interest to you.

When personal data is shared

Your personal data may be used by our partners, sub-contractors, lawyers and by any of our or their subsidiary or associated companies before, during and after your agreement with us.

We may also use organisations to perform tasks on our behalf including information technology service providers, banks and transportation companies who we will then be sharing your personal data with and who may also process and retain your data both before, during and after your agreement with us.

Any of these third parties may contact you by post, e-mail or telephone (or as required). They may use your personal data to communicate with you on any matter relating to the management and conduct of your contract with us.

We may also share your personal data with law enforcement agencies, any agent that you have given us authority to communicate with and persons you ask us to share your data with, companies that we introduce you to, market researchers tracing and customer service agencies for the purposes set out above. These agencies and firms may also share your personal data with others.

If, in the future, we sell, transfer or merge all or part of our business or assets, including the acquisition of other businesses, we may share your data with other parties. We will only do this if they agree to keep it safe and private and to only use it in the same ways as set out in this notice.

What choices and rights you have

Your personal data is protected by legal rights, which include your right to:

• object to our controlling and processing your personal data;

• object to our sharing of your personal data with others or with certain organisations;

• request that your personal data is erased or corrected or that its processing be restricted;

• request access to your personal data and for it to be given to you in a portable format;

• request that we confirm what personal data we currently control and/or process in relation to you.

There may be reasons why we need to keep or use your data, but please tell us if you think we should not be processing your data.

For further information on how your information is used, how we maintain the security of your information and your rights in relation to it, please contact Daniel@DHFService.com

If you are unhappy about how your personal data has been used by us please speak to a Director on 07384 641539 or at Daniel@DHFService.com

You also have a right to complain to the Information Commissioner's Office which regulates the processing of personal data. You can contact them at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, on 0303 123 1113 or by email to casework@ico.org.uk. See also https://ico.org.uk/global/contact-us/.

How long we keep your personal data

We will retain your personal data throughout the duration of your agreement and or as long as you are a customer with us. We may retain your personal data beyond this date for the purposes mentioned above and will in any case at all times retain your personal data for the minimum period required by law. We may also retain your data to deal with any disputes, to maintain records and to show we have dealt with you fairly.

We may also retain your data for research and statistical purposes in which case we will ensure it is kept private and used only for these purposes.

Data about live and settled accounts is kept on credit files for six years from the date they’re settled or closed. If the account is recorded as defaulted, the data is kept for six years from the date of the default.

Direct marketing

We can only use your personal data to send you marketing information if we have your consent or a legitimate interest. A legitimate interest will usually be a commercial reason which cannot be used unfairly against you.